The Department Store Award

The title of ‘Best Department Store in the World 2014’ will be awarded to a world class performer and innovator at the Official Dinner of the 4th Global Department Store Summit. This Award is intended to recognize a truly outstanding performance that has been acknowledged by industry peers. CEOs and senior executives of department stores and their brands and suppliers will be invited to vote for the department store that they consider to be the world’s leading one, based on the following criteria:

  • An enviable profile (clear store brand, differentiated positioning, omnichannel strategy, powerful messaging and communications)
  • Successful developments and executions of product, store, online and service innovation strategies (innovative extension of merchandise in its categories, development of the store/online formula and of the services offer)
  • Delivery of an outstanding in-store experience
  • Provision of excellent customer service
  • Strong financial performance (based on SSS and EBIT growth in 2012 and 2013, a positive trend in results over the previous two years and in the outlook for 2014)

Following the votes of retail executives, the names of the five most nominated department stores will be submitted to the Department Store Award Jury, which is composed of highly recognized individuals from the retail industry. The Jury will then ask these five nominated department stores to provide additional insights relating to the five selection criteria to the jury, which will review the information. By the end of April 2014, the jury will communicate the name of the three finalists and elect the winner of the 'Best Department Store in the World 2014'.

The Department Store Award Jury:

  • Mr Fred Douglas - Director Retail Leasing of Aldar Properties, United Arab Emirates
  • Mr Mark McKeon - CEO of The Glen Retail Consultancy, Netherlands
  • Prof Dr Helmut Merkel - CEO of Prologue/Eurasia, Hong Kong/China
  • Mr Steve Sadove - CEO of Steve Sadove Associates & Chairman of NRF, USA

The Winner of the 'Best Department Store in the World 2014' Award will be officially revealed during the Award Ceremony, which is taking place on Thursday 8 May 2014 at the Official Dinner of the 4th GDSS  (by invitation only).

The sending out and collection of information to voters will be organized by Kuechler Treuhand, Switzerland, who will conduct the poll in fiduciary duty and submit the results to the Jury.

This Award Ceremony is cordially sponsored by Aldar Properties, Abu Dhabi.

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